Privacy policy
Last updated: November 2026
This policy explains how David Birch Soft Tissue Therapy ("I", "me") collects and uses your personal information when you visit this website, contact me, book a treatment or join my mailing list. I'm the data controller for this information.
Information I collect
- Contact details such as your name, phone number, email address and the address where you'd like your treatment.
- Health information you share so I can treat you safely, such as injuries, medical conditions and medication. This is recorded on a consultation form before your first treatment.
- Treatment notes about the treatments you receive and how you respond to them.
- Payment and voucher details such as the voucher you bought and who it's for. Card payments are handled securely by the payment provider and I never see your full card details.
- Mailing list details, your name and email address, if you choose to sign up.
How I use it, and why
- To arrange and deliver your treatments, and keep proper treatment records (to perform our agreement, and to meet my professional and insurance requirements).
- To treat you safely, using the health information you give me (with your explicit consent, given on the consultation form).
- To process gift voucher purchases (to perform our agreement).
- To send you offers and seasonal updates by email, only if you've opted in (with your consent, which you can withdraw at any time).
Who I share it with
I don't sell your information. I only share it with services that help me run the business, such as my email and messaging providers, my payment provider for voucher purchases, and my mailing list provider. I may also share information where the law requires it, or with my insurer if there's a claim.
How long I keep it
Treatment records are kept for as long as my professional body and insurer require after your last treatment, then securely deleted. Mailing list details are kept until you unsubscribe.
Cookies and analytics
This website doesn't use advertising or tracking cookies. Fonts are hosted on this site rather than loaded from a third party. The site is hosted by Cloudflare, which may process technical information such as your IP address to deliver and protect the site.
Your rights
You can ask to see the information I hold about you, ask me to correct or delete it, object to how I use it, or withdraw your consent at any time. To do any of these, email db.softtissuetherapist@gmail.com.
If you're unhappy with how I've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.
Contact
David Birch Soft Tissue Therapy, Bedford, UK
Email: db.softtissuetherapist@gmail.com
Phone: 07724 578135